Think
Higher-level thinking about AI products, company memory, vertical operating systems, and building businesses around workflows.
← Back to WritingWhy AI products need company memory
Company Memory → Data Fabric → AI Context → Recommendations → Approvals → Execution. Without memory, AI is stateless. With memory, it becomes a competitive advantage.
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AI assistants vs AI operators
The difference between an AI that answers questions and an AI that takes actions. Identify → propose → approval → execute. Human-in-the-loop governance for production systems.
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Services → Productization
How to turn service delivery into product offerings. Commerce Health Check as a productized service leading to Commerce OS implementation.
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Why vertical operating systems win
Generic tools don't work for specific domains. EV fleet operations need fleet-specific workflows, not generic project management. Vertical OS = domain knowledge + workflows + AI.
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Building businesses around workflows instead of features
Features are commodities. Workflows are moats. The businesses that win are the ones that own the workflow, not the feature.
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